PAYMENTS, REFUNDS & DELIVERY
Payments
When all the goods in your shopping basket have been processed, you
will be asked for your payment. Your payment details are processed
on secure encrypted pages by Protx to ensure the highest level of security.
You can pay for your
online order using Visa, MasterCard, Delta or Solo cards.
We validate
your order and credit or debit card details you submit to us before
your order can be accepted. Once that has been done,
we will confirm that your order has been received by sending an e-mail
to the e-mail
address
you provide in the checkout pages.
All credit and charge card
holders
are subject to validation checks and authorisation by the
card issuer. If
the
issuer of your payment card refuses to authorise payment
to us, we will not be liable for any delay or non-delivery. Orders
can be delivered only to the countries listed in the payment pages.
If you have any questions about delivery then please email is info@revelasia.com..
Payment will be debited from your account once your payment has
been authorized, before the dispatch of your purchase.
Payment will be taken in Pounds Sterling and converted by your bank.
Rates given on Revelasia.com may not be the same as that charged
by your bank. Our rates shown are updated automatically every 24
hours.
Subject
to further validation checks
we may choose to make, our acceptance of your order
brings into
existence a legally binding agreement between Revelasia
and the customer.
All orders are subject to availability.
Order cancellations
You may not cancel your order on Bindis or Ready Made Henna for Hygiene
reasons. However on all other items you have the legal right to
cancel your online order
within seven working days of receipt of the goods.
Making changes to your order
Up until the point of dispatch to you, your legal
rights and obligations
allow you to cancel or change your order should
you change your mind. Should this be the case please email us at
info@revelasia.com.
Refunds
Refunds and Exchanges
In the interest of hygiene we are unable to
offer a refund
on Bindis unless the product is faulty. This does
not affect your legal rights.
You
can return
any item to us other than Bindis for
an exchange or refund,
provided it is within 7 days of receipt of
your goods, and as long as it is unused and returned
in the original packaging.
Ash Kumar's"Ready Made Henna" is made to order at the Ash Kumar
company and is therefore non refundable unless the product is faulty.
This does not affect you legal rights.
Email us at info@revelasia.com stating
your order reference so we can arrange for collection of the item
or other means dependant on your location.
Please
note that delivery charges are
not refunded.
Please give us at least 14 days to
process your refund on cancellations once we've received your goods.
The refund will be credited to the
payment card account.
Delivery
Delivery services
You order will be delivered using
Royal Mail insured delivery. A signature will be required for
confirmation of delivery.
For UK deliveries, delivery
will be between 7.30am and 6pm;
we are unable to confirm
a time.
Delivery charges
You will only pay one delivery
charge per order, and the delivery
charge
will be determined
by the weight of your order and location. Please note we don't deliver outside
the UK, or to shipping companies or Post Office boxes.
We only deliver to the countries listed in our Payments pages. If you
have any queries about where we deliver to please email us at info@revelasia.com.
Delivery of Ash Kumar's"Ready Made Henna"
Revelasia act as an agent on behalf of the Ash Kumar
Company for Ready Made Henna.
Ready made Henna is produced to order and dispatched from specially licensed
premises at the Ash Kumar Company. The delivery of Ready
Made Henna order is
the responsibility and liability of the Ash Kumar Company.
Because your Ready Made Henna order is dispatched from the Ash Kumar Company,
it means that if your order contained Ready made Henna along with
other items, this would be dispatched as a separate parcel. You will
still only be charged for one delivery
fee but your
order may be split in to two.
Ready made Henna is only available to order up to two weeks in advance
of requirement and can only be delivered on a Wednesday.
(R2) Updated 12/07/06